Service begins with a comprehensive assessment of an individual's current circumstances and existing support system. The assessment is conducted through interviews with the client and other relevant contacts, observation (usually in the form of a visit to the client's residence) and review of additional information provided by the client or family member.

Following the assessment, a summary overview and a set of recommendations or a care plan is prepared and presented to the individual and/or caregiver. The care plan is prioritized to ensure that the most pressing needs are addressed first.

There are 2 ways to proceed with care plan recommendations:

• For families who wish to secure services through outside providers or provide care themselves, Soltis Senior Care Connections will make available a list of suggested organizations and providers to be contacted by the client or family.
• Soltis Senior Care Connections can provide selected services while referring the family or making direct arrangements for service through third-party providers including the oversight and monitoring of such services.

Most often, it is the combination of services that creates the most effective long-term solutions and positive outcomes.